# Maintenance

> How to report a repair at an Entrust-managed property, how to check a request already open, and which problems are emergencies.

## A repair that cannot wait

Call (615) 488-8784. An emergency is not reported by text message or by web form, because neither is watched continuously. Where anyone is in danger, or there is fire or a gas odour, call 911 first and Entrust second.

## This is an emergency

- Fire, gas odour, or anything where someone is in danger: call 911 first
- Water entering the building, or a leak that cannot be shut off
- No heat, or no air conditioning during dangerous heat
- No electricity, or exposed wiring
- A door or window that will not lock
- Sewage backing up, or the only toilet not working

## This is a routine request

- A dripping tap, a slow drain, or a running toilet where another is usable
- An appliance that came with the unit and has stopped working
- Heating or cooling that runs but performs poorly in mild weather
- Pests
- Anything cosmetic

## Submit a request

A routine request is logged with the unit, the problem and a time a contractor can reach the property.

Requests are submitted in Innago, at https://auth.innago.com/login, where the request is logged against the unit.

## Check a request

An open request has a status: received, scheduled, in progress, or complete. Checking it does not reset it or move it down a queue. Call (615) 488-8784 with the unit address and the current status is read back.

## Entry to the unit

A repair usually requires entry. Notice is given before entry except where the situation is an emergency, and the notice period is the one the lease and Tennessee law set. A preferred window can be given when the request is made, and a contractor will call ahead.

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- Canonical page: https://entrust.investments/maintenance
- This document: https://entrust.investments/maintenance.md
- Site overview for agents: https://entrust.investments/llms.txt
- Entrust Investments, LLC, (615) 488-8784, contact@entrustinvestments.com