# Pay rent

> How rent is paid to Entrust Investments, LLC, what each payment method costs, and what happens if rent is late.

Rent is due on the 1st of each month. Payments are made through the resident portal, and the methods below are what the portal accepts.

## What each method costs

There are two ways to pay. One of them costs the resident nothing, and it is worth saying which.

### Bank transfer (ACH)

- Fee: No charge to you
- Paid by: Entrust
- Innago charges $2 for a bank transfer and Entrust pays it, not the resident.

### Debit or credit card

- Fee: 2.99% of the payment
- Paid by: the resident
- The card processor's fee, added at the time of payment and shown before the payment is confirmed.

A bank transfer takes a few business days to clear, so starting it a few days before rent is due keeps the payment on time. A card payment goes through immediately. Clearing times belong to the payment processor rather than to Entrust.

## The resident portal

Rent is paid in Innago, at https://auth.innago.com/login. The fees above are what the portal charges. They are published here, before the login, so a resident can read what a payment costs without signing in.

## If rent is late

Tennessee law caps a late fee at 10% of the amount past due, and no late fee is charged before the 5th day after rent is due. The lease for the unit governs the exact amount and the date it applies.

A payment arrangement can be discussed before rent is late as well as after. Call (615) 488-8784.

## Reminders by text

Rent reminders are sent by text to residents whose lease includes the text messaging clause. Message frequency varies, and message and data rates may apply. Replying STOP ends them, and opting out changes nothing about the lease. See https://entrust.investments/text-messages.md.

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- Canonical page: https://entrust.investments/pay-rent
- This document: https://entrust.investments/pay-rent.md
- Site overview for agents: https://entrust.investments/llms.txt
- Entrust Investments, LLC, (615) 488-8784, contact@entrustinvestments.com