# SMS Terms and Conditions > The terms for the two Entrust Investments text messaging programs, the verbatim opt-in language for each, and how to stop or get help. Last updated: August 20, 2026. Entrust Investments, LLC operates two separate text messaging programs. They have different purposes and consent is given in different ways, so they are described separately. ## Program 1: Resident service messages What is sent: messages relating to the tenancy. Rent and payment reminders, maintenance and repair coordination, scheduling for repairs and inspections, notices of entry, and other service messages about the home or the account. How consent is given: by signing a lease with Entrust Investments, LLC that includes the text messaging clause, using the mobile number provided on the lease. The clause reads: > Resident agrees that Entrust Investments, LLC and its property management representatives may contact Resident by text message at the mobile number Resident provides, for purposes relating to the tenancy: rent and payment reminders, maintenance and repair coordination, notices of entry, inspections, and other service messages. Message frequency varies. Message and data rates may apply. Resident may opt out of text messages at any time by replying STOP to (615) 645-3863, and may reply HELP for assistance. Opting out of text messages does not change any obligation under this Lease, and Resident will continue to receive required notices by the other methods permitted by this Lease and by law. Applicants opt in the same way. Someone applying for a home provides a mobile number on the application, which is how Entrust reaches them about that application. The notice shown on the application reads: > By providing your mobile number you agree that Entrust Investments, LLC may contact you by text about your application and, if you become a resident, about your tenancy. This does not include marketing messages, which are optional and asked for separately. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. These are service messages, not marketing. Signing the lease does not opt anyone in to marketing texts; those require a separate, optional consent. Opting out does not affect the tenancy. Replying STOP stops the texts, and any notice required by the lease or by law continues to arrive through the other methods the lease permits. Obligations under the lease do not change, and nothing about the tenancy is conditioned on receiving text messages. ## Program 2: Property and marketing updates What is sent: available investment properties, listing and price updates, appointment and showing reminders, and occasional marketing about Entrust's services. How consent is given: by ticking the text message consent box on the contact form, by giving a mobile number and consent in writing, or by texting Entrust first. The consent language on the website reads: > By checking this box you agree to receive text messages from Entrust Investments, LLC at the phone number provided, including automated reminders and marketing messages. Consent is not a condition of purchase or of leasing. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is never a condition of buying, selling, leasing or using any product or service from Entrust Investments. ## Message frequency Message frequency varies. Resident service messages depend on account activity and any open maintenance requests. Property and marketing updates depend on what was asked for. ## Cost Message and data rates may apply. Entrust Investments does not charge for the messages themselves, but the mobile carrier's standard rates apply to messages sent and received. ## How to opt out Reply STOP to (615) 645-3863 at any time. One confirmation message is sent and then the texts stop to that number. Opting out applies to the number replied to. To leave one program and keep the other, or to stop texts but keep email and phone contact, reply HELP or contact Entrust and preferences are set directly. To start receiving messages again, opt in using any of the methods above. ## How to get help Reply HELP to any message for assistance, call (615) 488-8784, or email contact@entrustinvestments.com. ## Emergencies Do not rely on text messages to report an emergency. For a maintenance emergency, call (615) 488-8784. For any situation involving danger to life or property, call 911 first. ## Carriers and delivery Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by the wireless carrier and is not guaranteed. Supported carriers may change without notice. ## Privacy No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. The full detail of how information and text messaging consent are handled is at https://entrust.investments/privacy.md. --- - Canonical page: https://entrust.investments/sms-terms - This document: https://entrust.investments/sms-terms.md - Site overview for agents: https://entrust.investments/llms.txt - Entrust Investments, LLC, (615) 488-8784, contact@entrustinvestments.com