Privacy Policy
Entrust Investments, LLC (“Entrust Investments”, “we”, “us”) operates https://entrust.investments and manages residential rental property. This policy explains what information we collect, how we use it, and the choices you have. It covers visitors to this website, prospective and current residents of properties we manage, investors and sellers who work with us, and Entrust staff who sign up for Front Desk staff alerts.
Information we collect
- Information you give us. Your name, email address, phone number and the contents of any message you send through our contact form, by email, by text or by phone.
- Resident information. If you rent from us or apply to, information relating to your tenancy or application: contact details, lease documents, payment records, and maintenance requests and the correspondence about them.
- Consent records. Consent to receive text messages is given by ticking an optional, unticked box: on the text messages page for service messages, on the contact form for marketing messages, or, for Entrust staff only, on the staff notifications page for Front Desk staff alerts. Nothing else creates it. Signing a lease does not, and giving a mobile number on a rental application does not, because both are required in order to rent or to apply. Each consent is recorded with the date and time, the phone number, and the exact consent wording that applied.
- Birthday. The birthday field on the text messages page is optional, asks only for the month and day, not the year, and is used only to send a birthday note. It is not part of consent, it is not required in order to sign up for text messages, to apply or to rent, and leaving it blank changes nothing. It is stored whether or not the text message box is ticked, so a birthday is held even where no consent was given.
- Front Desk chat. If you use the Entrust Front Desk chat assistant, what you type and the assistant's replies. We keep these for 14 days so our team can check that the assistant's answers are right, and then we delete them.
- Technical information. Standard server log data such as IP address, browser type and the pages you visit, used to keep the site secure and working.
How we use your information
- To respond to your enquiries and provide the services you asked about.
- To manage tenancies: collecting rent, coordinating maintenance and repairs, giving notice of entry, and other communication about your home.
- To send property information and updates, and marketing where you have opted in.
- To keep records that demonstrate how and when you consented to be contacted.
- To meet our legal, regulatory and lease obligations.
Mobile information and text messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message frequency varies with your tenancy, your work and the programs you have opted in to. Message and data rates may apply; those are your mobile carrier’s charges and not ours. Reply STOP to any message to opt out at any time, or HELP for help.
Text messaging opt-in data and consent are never sold, rented or shared for any purpose other than delivering the messages you asked to receive. This applies equally to consent given on this website and applies to all of our messaging programs.
We operate three separate messaging programs: service messages for residents, optional property and marketing updates, and Front Desk staff alerts for Entrust staff. Consenting to one does not consent you to another. A STOP to any Entrust texting number ends all of them for your phone. For the full terms, see our SMS Terms & Conditions.
How we share information
We do not sell your personal information. We share it only with service providers who help us operate the business (for example our website host, email provider, messaging provider, the AI service that runs the Front Desk chat assistant, payment processor and maintenance contractors) and only to the extent they need it to perform that service. A contractor sent to carry out a repair receives what they need to do the work and reach you, and nothing more. We may also disclose information where required by law, or where necessary to enforce a lease.
Your choices
- Text messages. Reply STOP to any message to opt out at any time, or HELP for assistance. A STOP ends every Entrust text program for your phone, and it stays in place; texting START to the number that sent your resident texts restores resident service texts only. Opting out of texts does not opt you out of email or phone contact, and for residents it does not change any obligation under your lease; required notices will continue to reach you by the other methods your lease permits.
- Email. Use the unsubscribe link in any marketing email, or contact us directly.
- Birthday. A birthday can be removed at any time, and removing it does not change any text message consent. Email frontdesk@entrustinvestments.com and it will be deleted.
- Access and deletion. Email homes@entrustinvestments.com to request a copy of the information we hold about you, or to ask us to delete it. Some records tied to a tenancy or a completed transaction must be retained for a period required by law.
Data retention and security
We keep your information for as long as needed to provide our services and to meet our legal obligations, including retaining SMS consent records for as long as we message you and for a reasonable period afterward, so that consent remains demonstrable. Front Desk chat conversations are the exception: we keep them for 14 days and then delete them. We use commercially reasonable safeguards to protect it, though no method of transmission over the internet is completely secure.
Children
This website is not directed to children under 13, and we do not knowingly collect information from them.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the “last updated” date at the top of this page.
Contact us
Entrust Investments, LLC
230 Franklin Rd, Building 2, Franklin, TN 37064
Phone: (615) 617-4011
Email: homes@entrustinvestments.com