SMS Terms & Conditions

Entrust Investments, LLC operates three separate text messaging programs. They have different purposes and you consent to them in different ways, so they are described separately below.

• Resident service messages: about a home or an application. You consent by opting in, and it is never required.
• Property and marketing updates: for anyone who asks for them. You consent by opting in, and it is never required.
• Entrust Front Desk staff alerts: work alerts for Entrust staff only. You consent by opting in, and it is never a condition of employment.

Program 1: Resident service messages

What we send. Messages relating to your tenancy: rent and payment reminders, maintenance and repair coordination, scheduling for repairs and inspections, notices of entry, and other service messages about your home or your account.

How you opt in. By ticking the box on our text messages page, which is public and needs no login. The box is clear when the page loads, the form can be sent without ticking it, and nothing about an application or a tenancy changes either way. The wording beside the box reads:

Yes, text me at the number I entered above. Entrust Investments, LLC will text you about your application, and about your home if you become a resident: reminders that rent is due, updates on maintenance and repairs, scheduling, notice before someone needs to enter your home, inspections, and other messages about your home or your account. This is not marketing. Marketing texts are a separate choice and also optional. You do not have to agree to this to apply or to rent from us, and saying no changes nothing about your application or your tenancy. Consent is not a condition of purchase or of leasing. Message frequency varies. Message and data rates may apply. Text STOP to (615) 645-3863 at any time to stop the messages, or HELP to reach a person.

Nothing else opts you in. Signing a lease does not. Giving a mobile number on a rental application does not. Those are things you have to do to rent or to apply, so they cannot stand as agreement to be texted. Only the separate, optional step above does that.

These are service messages, not marketing. Consenting to them is about how we reach you regarding your home. It does not opt you in to marketing texts; those require a separate, optional consent described below.

Opting out does not affect your tenancy. If you reply STOP we will stop texting you, and you will continue to receive any notice required by your lease or by law through the other methods your lease permits. Your obligations under the lease do not change, and nothing about your tenancy is conditioned on receiving text messages.

Program 2: Property and marketing updates

What we send. Available investment properties, listing and price updates, appointment and showing reminders, and occasional marketing about our services.

How you opt in. By checking the marketing text message box on our contact form, or by giving us your mobile number and consent in writing. The consent language on our website reads:

By checking this box you agree to receive marketing and property update text messages from Entrust Investments, LLC at the phone number provided. These are promotional messages. They are not the service messages about a home or an application, which are a separate choice. Consent is not a condition of purchase or of leasing. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Consent is never a condition of buying, selling, leasing or using any product or service from Entrust Investments. You can decline and still do business with us in every other way.

Program 3: Entrust Front Desk staff alerts

Who it is for. Entrust staff only, never residents or the public.

What we send. Work alerts from (615) 909-5400 when a resident call or a property issue needs staff attention: emergencies, safety hazards, calls Entrust Front Desk hands to staff or could not sort out, and after-hours escalations, with the property, what the resident reported, a summary of the call and the action needed. Some alerts ask for a reply to confirm a detail, such as a resident’s new phone number. These alerts can arrive at any hour, including in the middle of the night.

How you opt in. By ticking the box on our staff notifications page, which Entrust gives its staff. The box is clear when the page loads, and saving without it records that you declined. The wording beside the box reads:

Yes, text this mobile number with Entrust Front Desk staff alerts. Entrust Investments, LLC will text you about resident calls and property issues that need staff attention: emergencies, safety hazards, calls the agent hands to you or could not sort out, and after-hours escalations, with the property, what the resident reported, a summary of the call, and the action needed. Some alerts ask you to reply to confirm a detail, such as a resident's new phone number. These alerts can arrive at any hour, including in the middle of the night. This is not marketing and it is not a resident message program. Agreeing is optional. It is not a condition of employment, engagement, assignment or pay, and saying no changes nothing about your job. Message frequency varies. Message and data rates may apply. Text STOP to (615) 909-5400 at any time to stop the messages, or HELP to reach a person. Stopping the texts does not remove any duty you have to respond by phone.

Never a condition of employment. Agreeing is optional. It is not a condition of employment, engagement, assignment or pay, and saying no changes nothing about your job. Stopping the texts does not remove any duty you have to respond by phone.

Message frequency

Message frequency varies. Resident service messages depend on your account activity and any open maintenance requests. Property and marketing updates depend on what you asked to hear about. Staff alerts depend on resident calls and property issues, and can arrive at any hour.

Cost

Message and data rates may apply. Entrust Investments does not charge for the messages themselves, but your mobile carrier’s standard rates apply to messages you send and receive.

How to opt out

Reply STOP to any text from us at any time: to (615) 645-3863 for resident service texts, or to (615) 909-5400 for staff alerts. A STOP to any Entrust texting number ends every Entrust text program for your phone, not only the one you replied to. You may receive one message confirming it.

An opt-out stays in place. Signing up again on this website does not undo it. To turn resident service texts back on, text START to (615) 645-3863. That restores resident service texts only, not property and marketing updates or staff alerts. Opting out of texts does not opt you out of email or phone contact.

How to get help

Reply HELP to any message from us for assistance, call (615) 617-4011, or email homes@entrustinvestments.com.

Emergencies

Do not rely on text messages to report an emergency. For a maintenance emergency, call (615) 617-4011. For any situation involving danger to life or property, call 911 first.

Carriers and delivery

Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your wireless carrier and is not guaranteed. Supported carriers may change without notice.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for the full detail of how we handle your information and your text messaging consent.